You are publications managers and editors who want to know more about how XML can help you produce publications. You've heard the sales talks and the media buzz, but need to see how it really works.
I worked in aircraft technical publications for eighteen years. For the last ten years I have worked with SGML systems for the creation and delivery of technical publications.
Most of the benefits of XML come from improvements in data quality. Higher quality data leads to process and product improvements. Historically, quality in publications is determined by the appearance and usefulness of the final documents. But the visual rendition of a document is derived from electronic data, so it is an inescapable fact that characteristics of the data will affect the appearance and behavior of the documents in some way.
A good introduction to data quality is Data quality for the information age, by Thomas C. Redman.